A selection of projects and responsibilities that show how I work in real environments – from internal tools and infrastructure projects, to running an IT-focused business. Many of these are internal or client-facing so code or exact details aren't public, but I can talk through any of them in detail in interview.
Developer / IT Operations Analyst · Shoosmiths · 3rd line support
#01
A custom C# application built to streamline BAU tasks for the IT Operations team, reducing repetitive work and standardising common actions.
• Automated repetitive support tasks, freeing time for more complex incidents.
• Improved consistency across the team by providing a single toolset.
• Praised by senior IT management as “the best work I’ve ever seen from someone in your role”.
C#.NETWindowsAutomationIT Operations
Laptop rollout & Windows 11 migration
IT Operations / 3rd line support · Shoosmiths
#02
Project work assisting with large-scale laptop deployments and Windows 11 migrations, ensuring smooth transitions for end users.
• Configured and prepared devices using tools like SCCM and standard images.
• Worked with other teams to minimise disruption during migrations.
• Handled escalations and issues that arose during rollout.
Windows 11SCCMDeploymentEndpoint management
SME infrastructure & support
IT Team Leader / Level 2 Support · Aimtech IT
#03
Day-to-day support and infrastructure work for SME clients, covering servers, networking, Microsoft 365 and general support.
• Led a small team including an apprentice, coordinating tickets and priorities.
• Created policies, procedures and automations to improve efficiency.
• Regularly visited client sites to review and improve their IT setups.
Microsoft 365VMwareNetworkingSupportTeam leadership
Infinite Computing – IT retail & services
Director / Technical lead · Infinite Computing Ltd
#04
Founded and ran a retail IT business with over £4m turnover, handling everything from technical work to operations and people management.
• Built and maintained relationships with major vendors and suppliers.
• Managed a team of 10+ staff, including hiring, training and rota management.
• Hands-on with PC building, troubleshooting and store IT operations.
HardwareCustomer supportRetail ITManagement
If you’d like more detail on any of these projects or want to understand how I could fit into your team, feel free to get in touch via the contact page.