Internal tool #01
Ops Utils – internal tooling
Custom C# application built for a 3rd line IT team to automate repetitive tasks and standardise support actions.
C#.NETWindowsAutomation
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Visual-style overview of my work
A gallery-style overview of the kinds of environments, tools and projects I’ve worked with – from internal tools and deployments, to SME infrastructure and retail IT. Over time this can be filled with real screenshots, diagrams and dashboards.
Deployment #02
Laptop rollout & Windows 11
Large-scale laptop rollout and Windows 11 migration using SCCM and imaged builds.
Windows 11SCCMEndpoint management
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Home System #03
Computer Hardware
Extensive knowledge of computer hardware means I can support any type of system setup, from workplace laptops and desktops to the most extreme and high-value setups.
MicrosoftHardwareSystems
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Retail / store #04
Retail IT operations
Hardware work, troubleshooting and supporting store operations.
SalesCustomer ServiceManagement
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Support #05
Helpdesk & ticketing
Experience across 1st–3rd line helpdesk environments and escalations. My high ticket closure rate isn't a sign of taking easy tickets; it's my commitment and dedication to my work.
HelpdeskRemote supportUser comms
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Lab / personal #06
Labs & home test setups
Home lab utilising 5Gbps internet, using UniFi equipment to route to over 18 wired clients and 5 WiFi clients utilising the latest in WiFi 7 technology, including smart home tech.
FTTPUnifiNetworkingFirewalls
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